A caring attitude is the secret!
One day when I was visiting someone in need, in the lounge I saw a single book sitting on a table that just kind of winked at me. (They say that sometimes the right book just falls into your hands.) Garlic and Sapphires by Ruth Reichl is the book about the secret life of a food critic in disguise. To me it is the true example of understanding and how our actions affect others.
Soon I will be leading a book discussion for AAUW about this book. Let's take note and recognize those moments and situations that ... can make a difference.